Town of Shrewsbury - (MA)
Municipal electric utility · Massachusetts · #830 of 3,199 U.S. utilities by customers · EIA utility #17127
Town of Shrewsbury - (MA) is a municipal electric utility serving 16,851 customers in Massachusetts. In 2025 it sold 280 gigawatt-hours of electricity for $43.18M in revenue, an average realized rate of 15.40¢ per kWh across all customer classes and 15.53¢ per kWh for residential customers. Its reported service territory covers 1 counties. EIA records its activities as: generation, transmission, buying transmission, distribution, bundled.
Customers, sales and rates by customer class (2025)
| Class | Customers | Sales (GWh) | Revenue | Avg realized rate | Share of sales |
|---|---|---|---|---|---|
| Residential | 15,206 | 141 | $21.82M | 15.53¢ | |
| Commercial | 1,516 | 44.8 | $8.08M | 18.01¢ | |
| Industrial | 129 | 95.0 | $13.28M | 13.98¢ | |
| Total | 16,851 | 280 | $43.18M | 15.40¢ |
Average realized rate = revenue divided by sales as reported on EIA Form 861. It blends fixed charges, demand charges and riders into one per-kWh figure; it is not the utility's tariff rate. Estimated residential bill assumes the average residential customer's actual 2025 usage (770 kWh/month).
Five-year trend
| Year | Customers | Sales (GWh) | Revenue | Residential rate |
|---|---|---|---|---|
| 2021 | 16,389 | 277 | $32.16M | 12.15¢ |
| 2022 | 16,335 | 276 | $35.29M | 13.52¢ |
| 2023 | 16,445 | 274 | $43.23M | 17.00¢ |
| 2024 | 16,986 | 279 | $37.91M | 14.27¢ |
| 2025 | 16,851 | 280 | $43.18M | 15.53¢ |
Reliability (2025)
Average outage time (SAIDI): 830 minutes per customer per year
Average outages (SAIFI): 2.55 per customer
Average restoration time (CAIDI): 325 minutes
As reported for Massachusetts under the IEEE standard, with major event days included where the standard reports them. Lower is better; see the reliability rankings.
Energy supply (2025)
Net generation: 7.0 GWh
Wholesale power purchased: 214 GWh
Winter peak demand: 50 MW
Energy losses: 5.0% of energy handled
Meters & rooftop solar (2025)
Smart (AMI) meters: 83.0% of 16,661 meters
Customer-sited generation (net metering): 179 installations, 1.6 MW of capacity
Counties served
Worcester, MA
Other large utilities in Massachusetts
- Constellation NewEnergy, Inc - 1,541,139 customers, residential 12.92¢
- Direct Energy Services - 1,310,067 customers, residential 14.56¢
- Massachusetts Electric Co - 486,042 customers, residential 33.66¢
- First Point Power, LLC - 353,137 customers, residential 13.82¢
- NSTAR Electric Company - 340,640 customers, residential 21.49¢
- Clearview Electric Inc. - 64,976 customers, residential 14.61¢
- City of Taunton - (MA) - 40,045 customers, residential 18.81¢
- Town of Reading - (MA) - 28,337 customers, residential 19.95¢
All Massachusetts utilities and rates
Source: U.S. Energy Information Administration, Form EIA-861 2025 (filed by the utility; figures as published). Utility #17127 in the EIA frame.